# Image URL problem

**URL:** <https://community.epicollect.net/t/image-url-problem/1162>\
**Category:** General\
**Created:** [December 9, 2025, 9:40am UTC](https://community.epicollect.net/t/image-url-problem/1162 "2025-12-09T09:40:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![elliotvosburgh](https://community.epicollect.net/user_avatar/community.epicollect.net/elliotvosburgh/32/3107_2.png) [@elliotvosburgh](https://community.epicollect.net/u/elliotvosburgh)\
**Post date:** [December 9, 2025, 9:40am UTC](https://community.epicollect.net/t/image-url-problem/1162/1 "2025-12-09T09:40:36Z")

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### Project Name (if applicable, otherwise just type n/a)

Little Compton Wall Inventory 2025

### Question

I’m having a problem with my epicollect5 photo URLs that wasn’t happening before. When I open photos from the website, it uses a URL like this:

[![](https://discourse-space.fra1.cdn.digitaloceanspaces.com/original/2X/1/19bc8de3aa93bd0872844e49ada6f4bc6e5eeaf1.jpeg) ](https://five.epicollect.net/api/internal/media/little-compton-wall-inventory-2025?type=photo&format=entry_original&name=9479ffe0-de7a-4282-b9d1-2640d23c9619_1762273340.jpg)

When I download the dataset and try to open the URL from the CSV or JSON, it looks like this:

[https://five.epicollect.net/api/media/little-compton-wall-inventory-2025?type=photo&format=photo&name=a7383a32-95fc-4257-bb5b-3f843ce25025\_1764016244.jpg](https://five.epicollect.net/api/media/little-compton-wall-inventory-2025?type=photo&format=photo&name=a7383a32-95fc-4257-bb5b-3f843ce25025_1764016244.jpg)

I can open the images on the website, but the images in the downloaded data are not able to open. The project is public, active, and listed. I am the creator of the project. I can edit some parts of the second URL to make it like the first, and it will work, but that’s an extra processing step that I didn’t need to do before.

Thank you for any help or guidance.

### I confirm I have read the User Guide at [docs.epicollect.net](http://docs.epicollect.net)

on

### I confirm I have searched for an answer in this community.

on

### I confirm I have tried asking the same question to Perplexity AI with the tag #epicollect5, but it did not help.

on

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**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [December 9, 2025, 9:45am UTC](https://community.epicollect.net/t/image-url-problem/1162/2 "2025-12-09T09:45:44Z")

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Thanks for reporting this. You’re right—this is a bug on our end, and we’re working on a fix now.

We appreciate your patience as we resolve this matter.

Thanks

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**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [December 9, 2025, 10:36am UTC](https://community.epicollect.net/t/image-url-problem/1162/3 "2025-12-09T10:36:06Z")

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The issue should now be resolved, but please let us know if you experience anything different.

Thanks again for reporting it.