# Unable to upload screen shots

**URL:** <https://community.epicollect.net/t/unable-to-upload-screen-shots/1029>\
**Category:** General\
**Created:** [February 16, 2025, 12:07am UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029 "2025-02-16T00:07:42Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Russell\_Fulton1](https://community.epicollect.net/user_avatar/community.epicollect.net/russell_fulton1/32/856_2.png) [@Russell\_Fulton1](https://community.epicollect.net/u/Russell_Fulton1)\
**Post date:** [February 16, 2025, 12:07am UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/1 "2025-02-16T00:07:42Z")

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### Project Name (if applicable, otherwise just type n/a)

n/a

### Question

When I try and drag and drop a 72KB png screen shot to this window it appear to hang for at least 5 minutes with “processing Upload” and a spinner.

Worse still I can’t close the pop up and If I open a new browser window and try again I pick up the hung session.

MacOS, Chrome.

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**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [February 16, 2025, 1:21pm UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/2 "2025-02-16T13:21:07Z")

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This is a jpeg from Chrome 133, Mac OS.

 ![zen12514_packshot-992x992](https://discourse-space.fra1.digitaloceanspaces.com/original/2X/a/aca90411d35dac86152300c8463db3fb74dc2814.jpeg)

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<div class="post-metadata">

**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [February 16, 2025, 1:24pm UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/3 "2025-02-16T13:24:31Z")

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This is a PNG from Chrome 133, Mac OS

 ![appstore](https://discourse-space.fra1.digitaloceanspaces.com/original/2X/2/2cad4f198d1abd026a40c4f281b1e40e33669433.jpeg)

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<div class="post-metadata">

**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [February 16, 2025, 1:28pm UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/4 "2025-02-16T13:28:34Z")

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Have you tried another browser, like Safari or Firefox?

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<div class="post-metadata">

**Author:** ![Russell\_Fulton1](https://community.epicollect.net/user_avatar/community.epicollect.net/russell_fulton1/32/856_2.png) [@Russell\_Fulton1](https://community.epicollect.net/u/Russell_Fulton1)\
**Post date:** [February 28, 2025, 11:17pm UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/5 "2025-02-28T23:17:55Z")

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testing safari – that works

and now chrome works too.

 ![Screen Shot 2024-09-13 at 10.48.28 AM](https://discourse-space.fra1.digitaloceanspaces.com/original/2X/c/c46bc161a4c087e271656819b5b2a38a04b00753.png)

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<div class="post-metadata">

**Author:** ![Russell\_Fulton1](https://community.epicollect.net/user_avatar/community.epicollect.net/russell_fulton1/32/856_2.png) [@Russell\_Fulton1](https://community.epicollect.net/u/Russell_Fulton1)\
**Post date:** [March 1, 2025, 12:10am UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/6 "2025-03-01T00:10:07Z")

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spoke too soon. As soon as I try and compose my real question (in safari this time) I get the same issue. Very frustrating. looks like I will have to do without screen sots.

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<div class="post-metadata">

**Author:** ![Epicollect5](https://community.epicollect.net/user_avatar/community.epicollect.net/epicollect5/32/2653_2.png) [@Epicollect5](https://community.epicollect.net/u/Epicollect5)\
**Post date:** [March 3, 2025, 7:59am UTC](https://community.epicollect.net/t/unable-to-upload-screen-shots/1029/7 "2025-03-03T07:59:34Z")

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We are sorry but we cannot reproduce the issue

 ![coffee-9379521_1280](https://discourse-space.fra1.digitaloceanspaces.com/original/2X/d/dd64b44e7a243e5cdad95b1d71cf2947ee0133ab.jpeg)  
Image by [Hardae](https://pixabay.com/users/hardae-19599637/?utm_source=link-attribution&utm_medium=referral&utm_campaign=image&utm_content=9379521) from [Pixabay](https://pixabay.com//?utm_source=link-attribution&utm_medium=referral&utm_campaign=image&utm_content=9379521)

While we strive to improve reliability, delivering a completely bug-free experience is not always feasible due to our limited resources. That said, we are constantly working to enhance the system and truly appreciate your patience and understanding.

We sincerely apologize for the inconvenience.