Hello,
I have found some trouble uploading photos.
The photos do not seem to upload to the server (pictures bellow):
I tried downloading them manually. In the form it says file available, but when I enter the specific question the photo is not there.
In the database I can see there are files but all the previews are blank and I can not access the photos there either.
Any idea how to solve the problem and access the photos?
We don’t have a solution we are afraid.
It happens randomly on iPhones, maybe after updating iOS, but we were never able to reproduce it.
The only solution is to re-install the app.
Okay.
Will re-installing the app loose the photos?
It seems they are already lost since you cannot access them via the app.
@Nik_Sabeder did you update iOS before trying to upload the photos? We are trying to reproduce the issue on our iPhones but no luck so far.
Uploading media (such as photos) is a separate action from uploading your data.
Kindly ensure that photos are actually being uploaded correctly and not just the data form entries.
More info
Thank you for your reply. The issue is now resolved.
