Form response not linked to collector's email

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Project Name (if applicable, otherwise just type n/a)

VIGILANCIA ATIVA PESA

Question

The data collector is managing to answer all the questions and send them via tablet, but when he opens the site, the project data does not appear for him, the data he collected. I, as the creator, can see all the data they sent, correct, but in the Excel table, the “created by” part is n/a. I believe that the completed forms are not linked to the email, so he is unable to access them.

I confirm I have read the User Guide at docs.epicollect.net

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I confirm I have searched for an answer in this community.

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I confirm I have tried asking the same question to Perplexity AI with the tag #epicollect5, but it did not help.

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2

The situation is actually two separate issues:

  1. The N/A values in the “Created by” column are caused by the original submitting account having been deleted. When a user deletes the account, Epicollect5 shows N/A for those submissions and they cannot be re-linked to another account.

  2. The collector cannot see the project when they open the site because they are probably logged into a different (wrong) account/email in the web app.

What you need to do: verify which email the collector is using on the tablet and on the web and make sure they log in with the same active account that was invited to the project.

3

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Thank you for your understanding.