Login code never received

General
1

Project Name (if applicable, otherwise just type n/a)

HBWildLux free living honey bees

Question

email “Enter the code below to login” not being receive
Hi

I am very pleased that we moved from MS Excel to epicollect5 to allow our user to enter their field data for wild honey bees.

Two users are using the Internet Service Provider (ISP) pt.lu and neither of the users receive the epicollect5 email that contains the code for them to login. We checked with the ISP pt.lu and they say the problem is on the epicollect5 side.

The users checked their Spam folder and no epicollect5 email. Their Inboxes are not full either.

regards
John

I confirm I have read the User Guide at docs.epicollect.net

on

I confirm I have searched for an answer in this community.

on

I confirm I have tried asking the same question to Perplexity AI with the tag #epicollect5, but it did not help.

on

2

Hi John,

Good news: this is fixed. We’ve corrected the mail routing for the domain we send login codes from, and pt.lu now accepts our messages again.

Please ask both users to request a new login code — any codes requested during the outage were never delivered. If it still doesn’t arrive within a few minutes, let us know and we will investigate further.

Thanks for your patience and for the precise report.