Project Name (if applicable, otherwise just type n/a)
CONSOLIDADO IEC Y CONTROL ETV 2025
Question
El usuario tiene en el celular el correo vinculado, igualmente está agregado en los usuarios como coleccionista, pero persiste el mensaje que el proyecto es privado, al verificar en el listado de correos agregados está el correo, pero en el nombre sale es como usuario o n/a, ya cambio de correo electrónico y sigue en lo mismo, no le permite sincronizar, necesito que me ayuden porque no solo se presenta con el proyecto que mencione, son varios que persiste la falla y los datos son importantes
I confirm I have read the User Guide at docs.epicollect.net
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I confirm I have searched for an answer in this community.
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We’ve noticed there are 40 collectors on the project. Just to clarify, are you saying that 39 collectors are able to upload entries without any issues, and only one collector is experiencing difficulties? It seems that this particular collector might be doing something wrong—could that be the case?
To help troubleshoot, we suggest adding a dummy email as a collector and attempting to upload a test (fake) entry from your side to ensure the system is working correctly.
Also, please contact the user directly to confirm that the email address they are using is the one registered on the project.
Finally, make sure they are logging in correctly. If the project is private, the user must authenticate to access the project.
It appears that no additional details have been provided regarding the current thread.
In the absence of further information, we are unable to proceed with the discussion.
If you have any additional details to share or questions to ask, please feel free to start a new thread.
Thank you for your understanding.
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