I can’t receive the code to access my page/profile
Good morning,
I would like support because I can’t receive the code to access my account after providing the email, a procedure I used to perform. All my projects are in this account that I can’t access.
To help us investigate this issue more effectively, could you please provide the domain of the email address you’re using? (e.g., @example.com). This will help us narrow down potential delivery problems.
Additionally, as a troubleshooting step, would you be willing to try requesting the code using a different email address, even if it’s just a temporary one? This would allow us to determine if the issue is specific to your primary email address, or if it’s a more widespread problem with our code delivery system.
Thank you
The email domain experiencing the issue is @progel.com.br. Additionally, I just made a login request via code for another email with the same domain, @progel.com.br, and it worked, I was able to receive the code to access.
I am still awaiting the resolution of the previously described problem.
Our email system relies on a third-party service for delivery, and unfortunately, we do not have direct control over its infrastructure.
As this is a free tool, we kindly ask for a bit of patience while the issue is resolved by the service provider.
For mission-critical data collection where delays like this are not acceptable, we recommend considering alternative tools such as KoboToolbox or ODK, which may better suit your requirements.
Thank you for your understanding.
