Project Name (if applicable, otherwise just type n/a)
TEST SURVEY APRIL 2025
Question
Server Under Maintenance. Can’t download a project on mobile app and can’t submit data entries.
I confirm I have read the User Guide at docs.epicollect.net
on
I confirm I have searched for an answer in this community.
on
“Server Under Maintenance” is a common message or status indicating that a server is temporarily unavailable because it’s undergoing scheduled or emergency maintenance. This typically means:
🛠️ What’s happening?
- Software updates (e.g., security patches, OS upgrades, application updates)
- Hardware checks or replacements
- Database migrations or backups
- Bug fixes or performance improvements
🚧 What users see
Depending on how it’s configured, users might see:
- A “503 Service Unavailable” HTTP status code
- A custom maintenance page saying something like:
“We’re currently performing maintenance. Please check back later.”
🔐 Why it’s done
- To improve stability or security
- To prevent downtime during peak hours
- To roll out new features or fixes in a controlled way
⚠️ During maintenance:
- APIs may return errors
- Websites or dashboards may be inaccessible
- Admins usually limit access to prevent data corruption or issues