We are having synchronization problems (android app users)
Several users have problems synchronizing when they are connected to the mobile operator’s data network.
The problem is solved when connecting to a home Wi-Fi network.
I suspect that it may be a port restriction of mobile data networks. Do you use any special connection port that could give us that error?
When we try to synchronize, a “Server error, please try again” message appears.
but, when we are connected to a home wi-fi network, all works without problem.
Thanks in advance for your help.