Unable to upload screen shots

1

Project Name (if applicable, otherwise just type n/a)

n/a

Question

When I try and drag and drop a 72KB png screen shot to this window it appear to hang for at least 5 minutes with “processing Upload” and a spinner.

Worse still I can’t close the pop up and If I open a new browser window and try again I pick up the hung session.

MacOS, Chrome.

2

This is a jpeg from Chrome 133, Mac OS.

zen12514_packshot-992x992
zen12514_packshot-992x992992×992 112 KB

3

This is a PNG from Chrome 133, Mac OS

appstore
appstore1024×1024 47.3 KB

4

Have you tried another browser, like Safari or Firefox?

5

testing safari – that works

and now chrome works too.

Screen Shot 2024-09-13 at 10.48.28 AM
Screen Shot 2024-09-13 at 10.48.28 AM726×313 69.6 KB

6

spoke too soon. As soon as I try and compose my real question (in safari this time) I get the same issue. Very frustrating. looks like I will have to do without screen sots.

7

We are sorry but we cannot reproduce the issue

coffee-9379521_1280
coffee-9379521_1280853×1280 31.9 KB

Image by Hardae from Pixabay

While we strive to improve reliability, delivering a completely bug-free experience is not always feasible due to our limited resources. That said, we are constantly working to enhance the system and truly appreciate your patience and understanding.

We sincerely apologize for the inconvenience.