Uploading photos on the web interface from a phone

I have a requirement to have users update existing records in EC5 using the web interface rather than the app.

It all works fine, except I have an issue with samsung phones which don’t allow photos to be uploaded (greater than 4000x4000 is the error message). I don’t think there is a way to reduce the resolution on samsung phones.

This doesn’t happen on the app - I assume the app trims the photo before uploading.

Is there a workaround which allows users to upload photos via the web directly from their phone?

Please refer to the following link for instructions on resizing images on Samsung phones.

Epicollect5 media requirements are described in our User Guide at