"View" and "Delete" buttons on data table unresponsive

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Question

Hi Epicollect5 Support Team,

I am experiencing an issue on the web application where the “View” (green eye) and “Delete” (red trash can) buttons on the data table are fully rendered but completely unresponsive when clicked.

Upon inspecting the browser console, I found the following error, which seems to be blocking the UI scripts from executing properly:

GET https://analytics.cgps.dev/js/plausible.js net::ERR_CONNECTION_TIMED_OUT

It appears that the failure to connect to your Plausible analytics server is preventing the rest of the page’s JavaScript from running, rendering the data management buttons inactive.

I have attached a screenshot of the data table showing the buttons in question. Could you please look into this script dependency issue?

I confirm I have read the User Guide at docs.epicollect.net

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I confirm I have searched for an answer in this community.

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I confirm I have tried asking the same question to Perplexity AI with the tag #epicollect5, but it did not help.

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Thank you for reaching out and providing such a detailed breakdown of the issue.

Based on the ERR_CONNECTION_TIMED_OUT error for the Plausible analytics script, it is highly likely that a browser extension (like an ad-blocker or privacy shield) or a network-level DNS blocker (like Pi-hole or a corporate firewall) is blocking the connection to analytics.cgps.dev.

While our application scripts are designed to handle third-party loading failures gracefully, aggressive blocking mechanisms can sometimes intercept or halt script execution entirely, which is why the “View” and “Delete” buttons are rendering but remaining unresponsive.

To confirm and resolve this, could you please try the following steps?

  • Try Incognito/Private Mode: Open the web application in an Incognito window with all extensions disabled to see if the buttons become responsive.

  • Check Ad-Blockers: If you use extensions like uBlock Origin, Privacy Badger, or Brave Shield, try whitelisting our domain or temporarily disabling them.

  • Check Your Network: If you are on a corporate VPN or a network with strict DNS filtering, the analytics domain might be flagged automatically. Try switching to a different network (like a mobile hotspot) to test.

Please let us if the issue persists after trying these steps, and we will be happy to investigate further.

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The change of network worked for me!! Thanks for the support!!!